I'D GIVE THIS BUSINESS 1 MILLION STARS IF SUCH A RATING EXISTED!!!
EXCEPTIONAL CLIENT RELATIONSHIPS***COMPETITIVE PRICING *** BEAUTIFUL, WELL-MAINTAINED VEHICLES (NEW! ) *** TRANSPARENT & FAIR CONTRACT***PERSONABLE OWNERS THAT ARE HUMBLE, KIND, PATIENT & AMAZING TO DO BUSINESS WITH....THE BEST EXPERIENCE EVER!!!
Words truly don't capture the experience that Bak & Nicole provided at Ectasy Exotics! The entire process from beginning to end far exceeded any expectation that I imagined. From the start of my rental search, I encountered several agencies that never answered the phone & only sent stock texts, or others that rushed me off of the phone & gave very breif info about the rental process. I became discouraged, but continued a google search, in hopes to find a luxury vehicle to sport while on a recent girl's trip. I found a google ad for Ecstasy, followed the link, and the rest is history!
I spoke with Bak about my inquiry regarding vehicle availability, pricing/fees, contractural responsibilities, and the rental process. He provided detailed information & thoroughly answered all questions. I did not hesitate to pay my reservation fee for a new, upgraded YELLOW LAMBO URUS (SUV)!!! Bak sent a contract that was straightfoward and fair. No hidden fees, no "gotchas", only terms that fairly described renter's responsibilities. There wasn't anything stipulated that you, yourself, wouldn't expect if you were renting YOUR $300K+ vehicle to someone - simply put, drive responsibly, return the car the way you got it, be safe, AND ENJOY THE EXPERIENCE!
Bak touched base to time his arrival to my hotel with the vehicle, so that I wouldn't have to wait around. He arrived with his business partner, Nicole, a car enthusiast, like myself, who was ultra cool, friendly, knowledgeable, and professional. These two are truly an outstanding duo in this industry - they know their stuff, they are friendly, and they AREN'T PUNKS EITHER! Their energy is super positive! Working with them reminds me of personal shopping at Saks or some high-end store that makes you feel like the money you spend was worth it -VALUE! They hooked me up with the best valet personnel at the hotel & assured me that I could work directly with them - I received quick 5 star service from my hotel valet, even with constant ins & outs all day & night.
I had a small hiccup with Chase Bank, being a visitor out-of-state, at the time my payment was due. Both Bak & Nicole were patient while I called the bank - no rushing me, no hassle, no pressure. They did not have to do that. They could have easily declined my rental and moved on, or pocketed my reservation fee and canceled my contract. Instead they behaved like HUMAN BEINGS SHOULD, and gave me some time to work the kinks out with the bank over the phone. Who does that in this industry????
The photos of the car did no justice to its look in person! OMG it was beautiful! The car was spotless inside & out. We did a walk-around to video record & time stamp any small scratches that preexisted (like finding a needle in a haystack, truly). Both of them walked me through the functions of the car, as well. I was encouraged to call or text anytime if I had any needs, questions, etc. (They also offer concierge services, as well).
The car turned countless heads and rendered endless compliments all weekend; my friends and I loved the ride, the upgraded sound system and all of the luxury features. THE URUS IS A MUST DRIVE!
When the rental was over, Bak and Nicole met me back at he hotel. I was a bit late - but kept them in the loop - COMMUNICTION IS KEY. We talked for awhile, went over the vehicle's condition, and my deposit was returned instantly on the spot, because I drove it with care, not like a Sentra from Hertz!
The entire time I felt as if I were doing business with my friends. We talked, shared experiences, even had a drink together - PRICELESS SERVICE THAT IS RARE WITH ANY BUSINESS TRANSACTION. DON'T HESITATE TO WORK WITH THEM-YOU WILL BE ECSTATIC! They've gained a lifetime client! THX!